Bobst Folding Carton Expands Customer Service, Realigns Territories

Published: September 03, 2009

ROSELAND, NJ | Bobst Group announces the expansion and realignment of their North American Folding Carton Customer Support Network. To maintain the highest quality service for their expanding customer base, Bobst has created an additional Customer Support Region and named Larry Gannon – a 30-year Bobst veteran – as the newest Customer Service Manager (CSM). Gannon will be responsible for the Mid-Atlantic Region. Tom Frey, who previously covered the Mid-Atlantic Region, will focus on the growing Northeast Region. The addition of Gannon enhances Bobst support services and brings the total number of North American CSMs to seven. This investment in Customer Support and, realignment of CSM Regions is said to support the Bobst commitment to maintaining the highest level of efficient and knowledgeable customer service.

“Our goal is to build lasting partnerships with our customers,” comments Chris Raney, vice president of Folding Carton for Bobst. “That starts with providing dependable, precision, high-performance equipment and follows through with a Customer Support Network that provides timely and helpful service, support and parts when our customers need them.”

Raney continues, “Investing in this area of our business is important to maintaining the outstanding level of valuable knowledge and expertise Bobst customers rely on. As our customer base continues to expand, we’ll continue to invest in the expertise and capabilities necessary to support our customers and help them maximize the productivity and efficiency of their equipment.”