Ellis Paperbox added Eagle Systems' cold foil unit to a new Komori press, pleasing customers looking for shine at an affordable price.Read more
Fluid preparation and delivery may be ancillary to the coating process, but they are critical to the coating outcome.Read more
PFFC's "Static Beat" columnist Kelly Robinson is part of expanded "Ask the Experts" program. Kelly and "Coating Matters" columnist Mark Miller present at CEMA …Read more
News | New Products
StayClean packaging recognized by World Packaging Org.
Company says line now offers reduced temperature and pressure, a simplified process, and improved quality
Films feature a protective layer said to offer good resistance and feature a paper-like matte finish
Company acquires Canadian supplier of corrugated displays, as well as Tencorr Packaging, a Canadian corrugated sheet manufacturer
Conference, held in Sweden, reportedly offered a forum for shared perspectives on narrow web trends, challenges, and opportunities
MilCorr FR VpCI shrink film is said to provide universal protection to parts when used as packaging
Technology allows large format mailers to send 6x9 in. outgoing envelopes that convert into smaller envelopes for return mailing
Directories | Reports
PFFC brings you exclusive White Papers from our online sponsors.
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Visit Tim's Web Lines to handle and wind your paper, film, foil, and similar products. Take advantage of Tim’s 25+ years just like over 100 converters have.
Visit Mark's Coating Matters from fluid coating expert Mark D. Miller; Process improvement and project management for precision roll-to-roll coating applications.
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Most Recent Posts:
- July 29, 2013
Now that customers have become much more savvy at gathering information about your products and services, a traditional sales approach has become archaic. What can you do to map your organization’s approach to have effective interactions with your customer that continue to grow revenue and market share?
An obvious start would be to implement an integrated Contact Relationship Management (CRM) system and open communication between departments. To keep tossing out leads and expecting the sales people to pull in more and more sales without providing them an army of helpers throughout the sales cycle will lead to serious dysfunction. Even without a CRM or way to immediately share contact and sales information between departments, you need to establish your sales approach to engage more contributors to the sales process. Consider your ‘sales team’ to be much more expansive than the people that have “sales” or “business development” in their title. Contributors include management, marketing, customer service, field service/maintenance, and even accounting.
When everyone has access to information on the customer’s sales/order process, then each person who interacts with the customer has the potential to move sales along as well as introduce new opportunities to buy. Use technology to your advantage. It keeps everyone connected almost immediately with text messages, email, online chat, and keyword opt-in services to pull data and alerts when and you want them.
When you map your organization to support a new collaborative sales approach, then everyone who can connect with your customers is considered (and provided incentive to be) a contributor to the sales cycle. Ultimately, your customers will become more attached to your organization, and your sales revenue will grow.