NDC Announces Service Cloud

DAYTON, OH | NDC, a supplier of measurement and control solutions for industrial processes, reports the launch a service cloud designated myNDC. Company says the service will simplify the customer’s interaction with the company, ensure laser-like focus of the customer service team on problem solving, and most important, enable flawless execution.

The cloud is offering Incident Management tools to its customers in the Americas, EMEA, and Asia Pacific immediately at launch, and this will be followed with a local introduction to the China market later this year.

Company says the service will simplify IT infrastructure to replace multiple applications that were used to provide customer service, enabling a seamless customer service agent experience to create tickets, view a customer’s installed base or service history, and allowing the team to focus and prioritize service requests. Service team reportedly will be able to execute service requests more comprehensively using a knowledge base and optimize its global resources to deliver excellent levels of service. Customers will also be able to generate their Return Materials Authorizations (RMAs) through myNDC.

Mahesh Havildar, VP operations and global customer service for NDC, says, “The company has adopted a deliberate business mindset in the team of ‘Get going, Get better, and Get ahead’ for implementing the myNDC service cloud to immediately deliver these benefits to its customers—and to keep evolving and improving. With myNDC, customers will have an additional and dependable channel to reach the company and have complete visibility of their service requests and the status of their job.”

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