- December 06, 2012
MILWAUKEE, WI | Rockwell Automation now offers Virtual Support Engineer, described as a scalable, cost-effective, remote-monitoring solution. Service provides proactive, IT-friendly access that allows OEMs to identify and resolve technical issues, proactively perform scheduled and preventive maintenance, and monitor their installed base of machinery to help optimize machine performance.
IT-approved outbound communication helps prevent computer viruses, worms, or other digital threats tied to inbound data transfer, and company says security is further enhanced with added features such as recorded logins, thorough audit trails, video recording, and the ability for the end-user to be given the rights to grant access on demand.
“For OEMs, remote access to information generated by machines provides significant opportunity to improve service, but the potential benefits actually extend much farther,” says Craig Resnick, VP of consulting at ARC Advisory Group. “The ability to access and analyze machine data ultimately will help OEMs build more efficient and effective machines for their customers. In the past, a main obstacle to receiving remote access has always been security concerns from end-users. The Virtual Support Engineer service helps to relieve uncertainties when it comes to security by providing a more highly secure solution that is also more cost effective for OEMs of all sizes.”